Skills

The three main managerial skills are Leadership, Motivation and Communication.

Leadership

Leadership is the ability to influence others to go in a particular direction and achieve a particular goal

There are three kinds of leadership styles:

• Authoritarian/Autocratic Leadership

• Democratic Leadership

• Laissez-faire Leadership

Motivation

Motivation is the willingness of people to work hard and contribute their best effort

There are two important theories of motivation:

• Maslow's hierarchy of needs

• McGregor's X and Y Theory

Communication

Communication is the transferring of information from a sender to a receiver and receiving feedback that the message has been understood

Management has a central role to play in ensuring that messages are always communicated clearly and accurately. The manager is at the centre of the communication wheel.

Communication in business can be External or Internal.

External Communication refers to communication with people outside the organisation.

Internal Communication refers to communication between people within an organisation.

All these skills are explained in more detail through the resources page.